Return & Refund Policy

Our Commitment to Quality

At TOPSI FOOD & BEVERAGES LLP, we take extreme pride in the quality of our Assam CTC Tea Dust. Every batch is packaged under strict hygienic standards. However, if you are not entirely satisfied with your purchase, we are here to help you resolve the issue.

1. Returns & Replacements

Since tea is a food item, we generally do not accept returns once the sealed packaging pouch is opened, due to safety and hygiene reasons.

• Damaged during Transit: If your product was damaged during shipping, please contact us within 48 hours of delivery at mak@topsifoods.com with photographs of the damaged outer box and product pouch. We will immediately dispatch a fresh replacement free of cost.
• Incorrect Item Received: In case you receive a package size different from what you ordered, we will fetch the item back and send the correct size package immediately.

2. Refunds Process

Once your refund request is approved (for transit damages or wrong orders where you choose refund over replacement):

• The refund will be processed within 5 to 7 working days to your original payment method (Credit/Debit Card, UPI, or Net Banking).
• For Cash on Delivery (COD) orders, our support team will contact you to request bank account details or a UPI ID to initiate the refund transfer.

3. Order Cancellation

Orders can be cancelled before they are dispatched from our warehouse (usually within 12 hours of placing the order). Once shipped, order cancellation requests cannot be processed.

4. Support Helpdesk

For all cancellation, refund, or return queries, please get in touch with our Thane support team:
📞 Helpline: +91 7715813992 (Mon-Sat, 9:00 AM - 6:00 PM)
📧 Email: mak@topsifoods.com / mak@topsifoods.com